Shipping policy

Shipping Method

Unless otherwise specified or requested, all orders are shipped via UPS.
Please note:

  • We cannot ship to P.O. Boxes.

  • For security purposes, COTY Built will only ship to the verified billing address associated with the credit card used for purchase.

  • We currently only ship within Canada and the United States.

New UPS International Fee – Effective June 2, 2025

UPS has introduced a new International Collect on Delivery (ICOD) Fee that may apply to U.S. customers receiving shipments from Canada.

What to Know:

  • Shipments requiring payment of duties, taxes, or other government-related fees not paid in advance will incur an additional $12 USD ICOD Fee, billed at the time of delivery.

How to Avoid the ICOD Fee:

  • Prepay duties using Apple Pay, Google Pay, or a major credit card (Visa, Mastercard, Discover) through UPS.

  • Ensure accurate recipient contact information (name, phone number, and email) is provided during checkout so UPS can send payment instructions.

For full details, please refer to the UPS U.S. Rate and Service Guide.

Tariffs & Import Duties

COTY Built products are primarily manufactured in Canada. Under the USMCA free trade agreement, most of these items are exempt from U.S. tariffs.

However, certain products—particularly those manufactured in Germany or overseas—may be subject to U.S. import duties or tariffs upon delivery. These are not included at checkout and are the recipient’s responsibility.

Note for Canadian Customers:
There are no cross-border fees when ordering within Canada.

Other Import-Related Fees

Additional import-related charges may apply, including but not limited to:

  • Duties

  • Brokerage fees

  • Disbursement fees

  • The ICOD Fee

  • Tariffs imposed by customs

These fees are determined by UPS and/or U.S. Customs and are entirely the responsibility of the recipient. They must be paid directly to UPS prior to or upon delivery.

Shipping Damage

All orders are insured against loss or damage during transit. Upon delivery:

  • Inspect all packages in the presence of the driver.

  • Report any visible or suspected damage immediately.

  • Retain packaging and contact the carrier to initiate a damage claim.